QA Manager Experience

I have led and mentored diverse teams, fostering professional growth and ensuring seamless onboarding and offboarding processes. Through regular 1-2-1s and skip-level meetings, I have managed expectations and performance effectively, improving team dynamics and aligning individual goals with organisational objectives. I have also mentored leads in leadership and have managed poor performers.

I excel at sharing QA insights and collaborating with cross-functional teams and stakeholders. I have presented metrics clearly to technical and non-technical audiences through custom reports and dashboards, facilitated discussions in triage meetings, and ensured alignment through proactive communication.

​I have extensive experience setting clear and realistic expectations with team members regarding roles, responsibilities, and deliverables. By defining goals, providing regular feedback, and managing performance proactively, I have fostered accountability and built trust across teams. I have created role descriptions and department progression frameworks as well as RACI matrices to enable growth and clear responsibilities within the department.

With extensive experience leading QA processes, I have managed test strategies, tracked metrics, and ensured compliance across platforms. I have overseen both internal and outsourced QA teams, collaborated with production to resolve critical issues, and aligned QA efforts with project milestones. I have created QA processes, test cases and bug standards as well as defined Quality metrics.

I leveraged tools like Jira and Dashboards to track metrics, identify high-risk areas, and analyse trends. By providing actionable insights, I have prioritized tasks, allocated resources effectively, and improved QA performance and project health. I have also engaged with community telemetry and utilized them in order to prioritize QA tasks after game releases.

I have effectively managed dependencies such as tools, timelines, and resources, balancing competing priorities and aligning with organisational and project goals. Through strategic planning and coordination, I have ensured that teams had the necessary resources to deliver on time. I have also managed QA salaries, salary growth and salary benchmarks.

I have recruited and onboarded top talent, conducted interviews, and set salaries, OKRs, and SMART goals to align with organisational strategies. Through performance reviews and motivational leadership, I have implemented strategies to improve individual and team performance while fostering a collaborative and high-performing work environment.